Terms and Conditions

Clare's Skin Vista - Terms and Conditions

Welcome to Clare's Skin Vista! I am delighted to provide you with professional skincare services tailored to your individual needs. Before booking an appointment or receiving any treatments, please take a moment to review the following terms and conditions:

1. Services Offered:

At Clare's Skin Vista, I offer a comprehensive range of skincare treatments designed to enhance your natural beauty and promote healthy, radiant skin. My services include but are not limited to:

• Facials: Customized facial treatments to cleanse, exfoliate, and nourish your skin.

• HydraFacial: Advanced Hydra dermabrasion technology for deep cleansing, exfoliation, and hydration.

• Skincare Consultations: Personalized consultations with our skincare professionals to assess your skin condition, discuss treatment options, and develop a tailored skincare regimen.

• LED Light Therapy 

2. Appointment Booking:

To schedule an appointment at Clare's Skin Vista, you can conveniently book online through my website, via phone.  I recommend booking appointments in advance to secure your preferred date and time. Please note the following:

• Appointment Confirmation: Upon booking a deposit is requested of £25, you will receive a confirmation email containing details of your appointment.

• Cancellation Policy: I kindly request that you notify me of any changes or cancellations to your appointment at least 48 hours in advance. This allows me to accommodate other clients and adjust my schedule accordingly.

• Late Arrival: If you anticipate being late for your appointment, please notify me as soon as possible. While I will make every effort to accommodate late arrivals, please be aware that your treatment may be shortened to avoid inconvenience to other clients.

3. Consultation and Consent:

Before receiving any skincare treatment at Clare's Skin Vista, you will undergo a thorough consultation. During the consultation:

• Skin Assessment: I will assess your skin type, condition, and any specific concerns or goals you may have.

• Treatment Recommendations: Based on our assessment and your preferences, I will recommend suitable skincare treatments tailored to address your individual needs.

• Informed Consent: Your consent will be obtained before proceeding with any skincare treatment. I will explain the treatment process, potential risks, expected outcomes, and any post-treatment care instructions to ensure you are fully informed and comfortable.

4. Treatment Results:

While I strive to achieve optimal results with our skincare treatments, it's important to understand that individual outcomes may vary depending on various factors, including:

• Skin Type: Different skin types may respond differently to skincare treatments.

• Lifestyle Factors: Factors such as diet, stress levels, sleep quality, and skincare routine can impact treatment results.

• Adherence to Aftercare: Following my recommended aftercare instructions is essential for maximizing treatment benefits and maintaining long-term skin health.

I will provide guidance on post-treatment care and skincare products to help you maintain and enhance the effects of your skincare treatments.

5. Health and Safety:

At Clare's Skin Vista, your health, safety, and well-being are my top priorities. I adhere to strict hygiene and safety protocols to ensure a clean and sanitary environment for all my clients. Please be aware of the following:

• Medical History: To ensure your safety and the effectiveness of your skincare treatments, please inform me of any medical conditions, allergies, medications, or skin sensitivities you may have.

• Treatment Suitability: Some skincare treatments may not be suitable for certain individuals due to medical reasons or contraindications. I reserve the right to refuse or modify treatments based on your health status and safety considerations.

If you have any concerns or questions regarding your eligibility for a particular treatment, please don't hesitate to discuss them with me during your consultation.

6. Payment and Refunds:

A non-refundable deposit of £25 will be required to confirm your booking, this ensures costs incurred are covered and the amount is subsequently deducted from your total bill. The remaining balance will be taken on the day once treatment is complete unless otherwise agreed upon. 

I accept the following forms of payment:

• Cash

• Credit/Debit Cards (Visa, Mastercard, American Express)

• Contactless Payments (Apple Pay, Google Pay)

Please note the following:

• Pricing: My pricing for skincare services is transparent and competitive. I reserve the right to adjust prices from time to time, but any changes will be communicated to you in advance.

• Refunds: Refunds for skincare services may be provided at my discretion, subject to the following conditions:

• If you are dissatisfied with your treatment, please notify me immediately so that I can address your concerns and explore possible solutions.

• Refunds will only be considered for valid reasons such as dissatisfaction with the service provided or unforeseen circumstances that prevent you from completing the treatment.

• Refund requests must be made within a reasonable timeframe, and refunds will be issued using the original method of payment.

7. Confidentiality:

I respect your privacy and am committed to protecting the confidentiality of your personal information and treatment records. Please be assured that:

• Your personal information will only be collected, used, and disclosed for the purpose of providing skincare services and administering your account.

• I will not disclose your personal information to third parties without your consent, except as required by law or as necessary for the provision of services (e.g., sharing relevant information with our skincare professionals).

• I am trained to uphold strict confidentiality standards, and access to your personal information is restricted to authorized individuals who require it for legitimate business purposes.

If you have any questions or concerns regarding my privacy practices, please don't hesitate to contact me.

8. Code of Conduct:

I strive to create a welcoming and professional environment for all my clients, and I expect all clients to adhere to the following code of conduct:

• Respect: Please treat me, the premises and fellow clients with courtesy, respect, and consideration always.

• Professionalism: I am committed to providing you with the highest level of service and professionalism. I expect the same level of professionalism from my clients.

• Communication: If you have any questions, concerns, or feedback regarding your treatment or experience at Clare's Skin Vista, please don't hesitate to communicate with me. I welcome your input and strive to continuously improve my services.

Inappropriate behaviour or language will not be tolerated, and I reserve the right to refuse service to anyone who violates this code of conduct.

9. Amendments to Terms and Conditions:

Clare's Skin Vista reserves the right to amend or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels. I encourage you to review these terms and conditions periodically to stay informed of any updates.

10. Contact Information:

If you have any questions, concerns, or feedback regarding our terms and conditions or any aspect of my services, please don't hesitate to contact me:

Clare's Skin Vista

Place Eight Wellness, Swanbourne, Milton Keynes MK17 0SR.

07716 225 880

clareskinvista@gmail.com

www.clareskinvista.co.uk

By booking an appointment or receiving services from Clare's Skin Vista, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.

Thank you for choosing Clare's Skin Vista for your skincare needs. I look forward to serving you and helping you achieve beautiful, healthy, Glowing skin!